Terms and conditions

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1.1 These Booking Terms and Conditions ("Conditions") form the contract between Fiji Rugby Experience Pty Ltd ("we", "our" or "us") and each person who books or purchases any travel product,rugby tour, accommodation, activity, service or related arrangement that we organise, sell or facilitate (collectively, the "Services"). By paying a deposit or otherwise confirming a booking you ("you", "your", "Client") agree to be bound by these Conditions. The person making the booking warrants that they have authority to bind all travellers listed on the booking.

 2.1 Departure Date – the date the Client is scheduled to leave Australia for the tour.

• Force Majeure Event – an event beyond our reasonable control including (without limitation) act of God, severe weather, natural disaster, epidemic, pandemic, terrorism, civil unrest, industrial dispute,  government action or border closure. 
• Minor – a traveller under 18 years of age.
• Package Price – the total price payable for the Services specified in the Client’s booking confirmation.

3.1 A booking is confirmed only when we issue written confirmation and receive the Deposit (see cl 4.1).
3.2 If you book on behalf of a group you must ensure every participant has read and accepted these Conditions and any itinerary‑specific rules.
3.3 Where a Minor travels without their parent or legal guardian, the booking adult accepts full responsibility for the Minor and must provide all required consent forms.

4.1 Deposit – A non‑refundable deposit of AUD $300 - $1000 per traveller (or such other amount advised in the proposal) is payable within 7 days to confirm your booking. 

4.2 The deposit amount depends on tour length, group size, and supplier requirements, and is used to secure accommodation, transport, and rugby match logistics which are non‑refundable to us.  

4.3 Progress Payment – 25 % of the Package Price is due 60 days prior to the Departure Date.  
4.4 Balance – The remaining balance is due  56 days prior to the Departure date   

to ensure all supplier services are secured.  

4.5 Bookings made within 45 days of departure require full payment at the time of booking.
4.6 All prices are in Australian dollars and include GST (where applicable).
4.7 Currency movements – Land‑based costs are quoted in AUD. Where airfares or third‑party costs are denominated in foreign currency, Fiji Rugby Experience reserves the right to adjust the Package Price if the relevant exchange rate moves by more than 3 % between the quote date and the date the balance is due.
4.8 Payments may be made by bank transfer, credit card or other methods approved by us. Credit‑card payments attract a surcharge disclosed at the time of payment.

5.1 We will use reasonable efforts to accommodate change requests. An amendment fee of AUD 150 per booking applies once confirmation has been issued, in addition to any supplier charges.
5.2 A change in traveller name, tour date or accommodation type may be deemed a cancellation (see cl 6) where suppliers treat it as such.

6.1 Under 13 weeks from departure (91 days): 25% of the total tour cost.

6.2•Under 9 weeks from departure (63 days): 50% of the total tour cost.

6.3 Under 5 weeks from departure (35 days): up to 100% of the total tour cost may be forfeited.

7.1 Fiji Rugby Experience may cancel or materially amend a tour where it is commercially unviable (minimum numbers not met) or a Force Majeure Event makes delivery impossible or unsafe.
7.2 Where we cancel for reasons other than a Force Majeure Event, you may choose to:
(a) receive a full refund of monies paid; or
(b) transfer to an alternative tour of equal or greater value at no additional cost (subject to availability).
7.3 Where cancellation is due to a Force Majeure Event, our obligations are limited to providing a travel credit equal to monies we are able to recover from suppliers, less reasonable administrative costs.

8.1 Comprehensive travel insurance – including cover for rugby participation, medical expenses, evacuation and trip cancellation – must be purchased before final payment. Proof of insurance may be required. We are not liable for loss where you fail to obtain suitable cover.

9.1 Rugby tours are physically demanding. You warrant that you and all participants are medically and physically fit to participate in scheduled rugby matches, training sessions and related activities.
9.2 You must disclose any pre‑existing medical condition or disability that may affect participation at the time of booking. We may refuse a booking if a condition poses material risk to the traveller or the group.
9.3  Dietary, mobility or other special requests are not guaranteed but will be passed to suppliers. 

10.1 Rugby is a contact sport that carries an inherent risk of serious injury. By booking you (and each participant) acknowledge and accept those risks and agree to participate in accordance with the laws of the game and directions of accredited coaches and officials. We are not responsible for injuries arising from reckless or negligent play or failure to follow safety instructions.

11.1 Australian passports must have at least 6 months validity beyond your return date. Non‑Australian passport holders must check their own entry requirements.
11.2 You are responsible for obtaining any visas, travel authorisations and recommended vaccinations.
11.3 Fiji Rugby Experience provides general information only and accepts no liability for refusal of entry, quarantine or other travel disruption caused by incomplete documentation.

12.1 Fiji Rugby Experience acts as an agent for hotels, airlines, transport companies and activity providers ("Suppliers"). Your rights against Suppliers are governed by their own terms, conditions and liability limitations.
12.2 To the maximum extent permitted by law, we exclude all implied warranties and are not liable for any loss, damage, delay or expense caused by (a) an act or omission of a Supplier, or (b) an event beyond our control.
12.3 Nothing in these Conditions limits any consumer guarantees or remedies available under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where our liability cannot be excluded, it is limited (at our option) to supplying the Services again or paying the cost of having the Services supplied again.